Return & Exchange Policy

NO RETURN/ EXCHANGE OF ITEMS UNLESS IT IS FOUND AND DOCUMENTED AS DEFECTIVE/WRONG PRODUCT DELIVERED FROM OUR END.

We take great pride in the quality of our products. However, if you're unsatisfied, we’re here to help.

  1. Eligibility for RETURN/EXCHANGE:
  • Only if product delivered is wrong or has any defect/damage upon receiving the parcel.
  • Product should be unused, unwashed and brand tags intact.
  • The concern for return/exchange has to be clearly documented with videos/photos to raise the issue.
  • OPENING VIDEO OF PARCEL IS MANDATORY. KINDLY DON'T EDIT THE VIDEO OR TAMPER IT. THE VIDEO SHOULD BE SHOT IN A SINGLE TAKE AND E-MAILED TO US FOR CONSIDERATION.

 

  1. Process:

To initiate a return/exchange, email us at [email] with your order details and reason for return with proof of reason, as and how mentioned above.

 

  1. Refunds:
  • NO MONEY REFUND POLICY IS PERMISSIBLE UNDER ANY CIRCUMSTANCES.
  • THE AMOUNT SPENT IN CASE OF PRODUCT RETURN WILL BE ADJUSTED AS STORE CREDIT WITH A NEW PURCHASE.

 

  1. Exchanges:

Exchanges are subject to product availability. If unavailable, store credit will be issued.

 

Note: We reserve the right to refuse returns/exchanges that do not meet our policy criteria. For any queries, feel free to contact us. We will always be here assisting you with any kind of issue.

Thank you for choosing Aere Clothing!